Contact Us
We'd Love to Hear From You
At PAWSCRAT, we're committed to providing high-quality pet products and exceptional customer service. Whether you have questions about our cat scratching posts, pet stairs, toys, or an existing order, our team is here to help.
Customer Support
If you need assistance with:
- Product recommendations
- Order status updates
- Shipping information
- Returns & refunds
- Wholesale inquiries
- General questions
Please don't hesitate to contact us.
Contact Information
Email: support@pawscrat.com
Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
We aim to respond to all inquiries within 24 business hours.
Send Us a Message
Please include the following information when contacting us:
- Your Name
- Email Address
- Order Number (if applicable)
- Details of your inquiry
Our support team will get back to you as soon as possible.
Wholesale & Partnership Opportunities
Interested in becoming a retail partner, distributor, or content creator? We'd love to hear from you.
Please contact us at:
Email: business@pawscrat.com
Our Mission
At PAWSCRAT, our mission is simple: create products that keep pets happy, active, and comfortable while helping pet owners build a better home environment.
Thank you for choosing PAWSCRAT. We appreciate your trust and look forward to serving you and your furry friends.
PAWSCRAT Team